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home | FAQ's about NTN
 

A list of frequently asked questions

FlorianiThreadColorNames.pdf

ThreadConversionChart.pdf

I know that everyone has to worry about
their budgets and income these days and I wanted to make this membership a
really fantastic deal. I want to make the store have the things members need
most and have the best products that can be purchased and at the best price.

I am trying to answer as many questions as possible. I do want
everyone to understand exactly how the membership works.

First of all; When  you join NitasthreadNest, it is a membership you are purchasing.

You are buying a membership to our website and the includes the fantastic Signature Collection of designs each month and get our fabulous free gift of thread to stitch them out with! You also get the right to use the forums, photo galleries, and other services that we will provide.
You will also get member discounts on purchases in the store.
You are buying a Thread Nest membership.


Designs and thread and other supplies will be available for purchase in our store at the lowest prices you will find anywhere.
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Q-Are we purchasing our package each month and what does shipping cost?

A-You are not purchasing a package from us, but a membership at Nitas Thread Nest.
Your monthly membership fee will entitle you to the Signature Design CD and the Free Thread Selections for each month that you stay a member. Shipping and handling is charged on the package we will mail to you, but is added to your membership fee each month and is considered a part of your membership fee.
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Q-Will the packages ship out to us right after we have joined the membership?

A-In order to know how many Thread Collections we have to order and put
together each month, the packages will ship after we know that number and
order that amount of product, get the product in and put the packages
together. Sometimes you might get the package right away and sometimes there might be a few weeks wait.
It will always be worth the wait.


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Q.-Will we be shipping the same collection all the time?

A-There will be a different Collection of designs and Thread theme selections each
month,
and since there are new members joining all the time, that created a
problem for us.
To handle that problem, we made the decision that we will not ship you the first package in whatever month you happen to join. We will ship you the series selection for the month that you join.
There are 22 Collections in the Series and a different Set will ship each month.


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Q-What happens if you run out of this months Selection and

do not have enough for all the memberships

A- This could possibly happen as we can blow away our supplier and he might have to reorder to take care of us. We will always make sure that our members get their package, but will ask for patience if this happens.


Murphy's Law is still alive and well and one never knows what might happen to hold up an order that is shipping from overseas.
AAA---If there are months when our memberships exceed our supply of incoming shipments for that month, that member may be renewed a second month before the first one has shipped to him. There may be extreme cases when a member would get 2 shipments at one time, because of this. Please do be patient if this happens, we will always make it up to you. And will make it worth the wait.


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So, in order to work that problem out, here is how it will be done.

Q-If I sign up in June, when will my package ship to me?

A- Everyone one who signs up for a membership before the 15th of any month
will have their package shipped after the 1st day of the following month (or as
close to it as possible). Everyone who signs up for a membership between the
15th of any month and the last day of that month will be shipped a package
on the 16th (or as close to it as possible) of the following month.


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Q-Why can't you sign up and have my order shipped right away instead of having to wait a month?

A-In order to fulfill our commitment, (we have to know how many to
purchase and have shipped to us)  (and how many we have put together each
month,) there will always be at least 2 to 4 weeks lead time. There may because of supply and demand, be a time when there would be a 6 week wait time.
My promise to you is that if this happens,  your thread will be sent to you as fast as possible, which will be as soon as it gets to our warehouse. And I will keep you updated on the progress of the shipments.


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Q-If I sign up at the 1st of the month, when will my package ship and what will I get.

A-If you sign up on June 3rd, your membership package would ship right after July 1st. And it will be the 2nd Collection. The series will start in June and go for 22 months.
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Q- If I am signing up in May, why don't I get a May collection.

A-The series will start in June. We have planned it that way. We had to start taking memberships in May so that we knew now many members to prepare for.


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Q-Will I get all the 22 Collections in the Series, if I join halfway through the series

or in the 6th or 7th month.

A-You will get all 22 Collections in the series, if you stay with us for
the complete series.

However, it will have to work back around to that 1st one.
We have a put a super membership together and want everyone who wishes to join,
to be able to enjoy and get the most from their membership, and to get the entire Collection.


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Q-Will I be able to Purchase these Collections in the store later on.

A-To help insure that you get the most from your membership, you will be able
to purchase any Collection in the store later on. The Collection will not come with the theme Selection of thread, you will have to buy that separately.


The price in the store will be for the Signature Collection of Designs and the Designer Selection of Threads will have to be purchased separately,

and will not be a free gift with the designs.

However, you will be able to purchase them at a fantastic price.


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Q-Will future series be sent every month and then it would be my responsiblity to send it back if I didn't want it?
What is the charge for a premier design set in the future months?
Is this like a book club where you receive a set without ordering it?

A-OK, this is how it works. It is an opportunity to collect the Top of the Line Floriani Thread in all the 335 colors, including the varigated and twists.
The Design Collections will be made using the color theme for the Thread that we have chosen for that month.
You will receive a package each month until you cancel, as it is a renewing membership.
There will be 22 sets in the series. There will not be any refunds due to the fact that it is electronic media. Remember the threads are free.
Exceptions may be made at our discretion.
 If you do not like the Design Collection, you would still have the 15 spools of thread and that is worth far more than the monthly membership fee.
Those members who stay with us for the entire 22 month rotation will also get a free thread rack at the end of the Series.
The Signature Collection will go on sale in the store at full price after the month it is shipped to members at the membership price.
The full price will depend on the set of designs and its price.  And of course, they will not come with the free Floriani Thread.

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Q-Will you have supplies in the store?

A-You will be able to purchase the best needles, stabilizers and bobbins that
we can find on the market. And other products that we think will be useful
or enjoyable to you.

We want to have the Best of the Best at NTN (Nita's Thread Nest).
You will be able purchase these support products at a great price from the
Thread Nest Store. Members do get discounts on all their purchases from the
NTN store, also.

I hope this helps to answer most of your questions and if you have others, please do
not hesitate to ask. You can reach me at the contact me page.
I want this to be as easy and fun as possible for everyone.
 
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